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I imagine it’s quite common that people who receive the cover letter and resume don’t recognize themselves on paper. Worked in developing the iCMS applicant tracking system to reduce the time to process resumes for the expanding work load due to the fast paced growth by 35%. Excellent IT resume tips and examples of how to include skills and achievements. Train end-users and new-hire technicians on day-to-day operations. Legacy systems snarled data and the sales-force lacked operational visibility with access to key real-time information on hand-helds. Executive Resume Writing. Business Generation: transform struggling departments into successful, revenue generating operations with market changing products. Value back to the organization estimated at over $3 million/year. 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